"Leapfrog Leaders" written by Drs. Derek Cabrera, Laura Cabrera and Hise Gibson applies existing knowledge about the elements of systems thinking to a widely used decision making framework called SOT. SOT stands for Strategic, Operational, and Tactical - which are are thought to be the three levels of problem solving. More specifically, this paper offers readers insight into the skills needed at each level of decision making; as well as how to develop them through an understanding and application of the basics of systems thinking and leadership.
This post is an excerpt from Flock Not Clock: Chapter 1. Flawed Mental Model 3: Control Next (in the traditional model), we need a control structure. We need processes because we need to make sure that we understand every single step of a process that has not happened yet and that will constantly be changing.